The features that matter.
Every call answered, every lead captured, every urgent job escalated — here's how noema handles it all while you're on the job.
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Calls & voice
Never miss a call again
Every call answered instantly, 24 hours a day — even when you're on the job, in a meeting, or asleep.
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+61 412 847 293
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Every call answered, every time
Day, night, weekends — your number never rings out.
Structured AI conversations
NewFollows the call naturally. Never asks the same question twice or loses track mid-call.
Callers can interrupt naturally
Callers can speak at any point — no awkward wait for the AI to finish.
Recognises repeat callers
Greets known contacts by name. Already knows their history.
Spam and robocalls filtered out
Junk calls are flagged and never count toward your monthly limit.
Six premium voices
Australian accents, male and female. Pick the one that fits your business.
Lead capture
Everything you need before you call back
Every call becomes a structured lead — graded by urgency, labelled by job type, and waiting in your dashboard the moment the call ends. No notes, no manual entry, no guesswork.
- Caller name, number, and job type — captured automatically
- AI summary in plain English — no listening to recordings
- Urgency graded: Urgent, Callback, or Normal
- Channel tracked — call, email, or web form
Lead intelligence
Know what every caller needs before you ring back
No more calling back blind. Every lead includes the caller's need, their urgency, and how they want to be contacted.
AI call summaries
Every lead comes with bullet-point notes: what they want, where they are, what's urgent. In your inbox seconds after the call ends.
Hot job detection
AI grades every enquiry — Hot Job, Urgent, or Qualified. Know what to call back first without listening to recordings.
Full contact captured automatically
Name, number, job type, location, and callback preference — no manual entry.
Real leads separated from time-wasters
Sales calls, personal calls, and spam are flagged separately so your lead inbox stays clean.
Instant alerts
Know before you call back
Every call is automatically classified the moment it ends. Urgent jobs, hot leads, personal calls, voicemails — each one colour-coded and labelled so you know what to action first without reading a word.
Lead management
Your leads, organised
Every call becomes a structured lead in your dashboard. Follow up, reply by SMS, and never lose track of a job.
Lead dashboard
New → Contacted → Converted status workflow. Every lead tracked, nothing falls through the cracks.
Contact flags
NewMark contacts as VIP, blocked, personal, or do-not-follow-up. AI adjusts its behaviour on their next call.
Two-way SMS inbox
ProReply to callers by text directly from your dashboard. Full conversation thread, no app switching.
Auto follow-up SMS
A post-call text goes to the caller automatically — keeps you front of mind while they're still thinking about the job.
Weekly summary report
Calls answered, leads captured, jobs booked — all in one email every Monday morning.
Full contact history
Every call from one number, in one place. Know exactly who's called and what they've asked for.
Escalation & handoff
When they need to speak to someone now
Not every call can wait. noema knows when to step aside and get you involved — fast.
Ring the team
When the job needs a real conversation, noema rings your team members directly and connects the caller.
Briefed before you're connected
Answer and noema tells you who's calling and why — then patches them straight through. No surprises.
Voicemail with AI transcription
Callers can leave a message. AI transcribes it, extracts the lead, and sends you an instant colour-coded voicemail alert.
Recording stored for 7 days
Listen back to the original voicemail directly from the lead — kept on file for 7 days.
Frustrated callers handled gracefully
AI detects when a caller is losing patience and offers a transfer or voicemail instead of pressing on.
"I'd like to speak to someone" — handled
Any request for a real person triggers an immediate transfer or voicemail offer.
Your business, your AI
Built around your business.
Give your AI a name, a voice, and a personality that fits your brand. Configure it once — it represents you on every call from that moment on.
Every detail is yours to set — from the opening greeting to how it refers to you when a customer asks to speak to the boss.
- Name your assistant and write your exact opening greeting
- Your services, hours, and location — callers always get the right answer
- Set announcements for closures, busy periods, or special offers
- 6 Australian voices — pick the one that fits your brand
Mia
Australian Female
Thanks for calling Dan’s Plumbing…
Calls the owner ‘Dan’
Casual · Friendly · Professional
Still answers. Says something different.
Mia
Australian Female
Thanks for calling Dan’s Plumbing…
Calls the owner ‘Dan’
Casual · Friendly · Professional
Still answers. Says something different.
Personality
NewChoose from Professional, Friendly, Casual, or Formal — one setting changes how it sounds on every call without touching anything else.
Business or personal calls
Tell it whether you receive business calls, personal calls, or both. Changes how it handles every conversation.
Callback timeframe
Set the expected callback window — 'we'll be back to you within 2 hours' — so callers know what to expect.
Words it'll never say
NewGrowing+List phrases the AI should never use. Stays on-brand without needing a full system prompt.
Always mention
NewGrowing+One key message it works into every relevant call — a current offer, a policy, or anything callers should know.
Full advanced control
ProWrite your own complete system prompt for total flexibility over how the AI behaves.
Three channels
Three channels. One dashboard.
Every call, email, and web-form enquiry lands in the same place — captured, qualified, and ready to action.
Same dashboard. Same format. Different source.
Burst pipe in kitchen — wants same-day attendance
Roof tiles loose after storm — wants quote this week
Free quote request — bathroom renovation, flexible timing
Email channel
Enquiries from email, captured automatically
Not everyone picks up the phone. noema monitors your business email and turns enquiries into structured leads — no manual reading required.
Sarah Mitchell
Quote request — bathroom renovation
Hi, I came across your website. I need a full bathroom reno — tiles, vanity and shower refit. We're in Mosman, happy to have someone come take a look this week...
Sarah Mitchell
AI Summary
Sarah Mitchell
Quote request — bathroom renovation
Hi, I came across your website. I need a full bathroom reno — tiles, vanity and shower refit. We're in Mosman, happy to have someone come take a look this week...
Sarah Mitchell
AI Summary
Inbound email monitoring
Forward your business email to noema. Every enquiry is read and processed the moment it lands — no manual checking required.
AI lead extraction
NewName, number, job type, and urgency pulled from the email — the same structured data you get from a phone call.
Appears in your leads page
Email leads sit alongside call leads. One place to manage everything, regardless of how the enquiry came in.
Instant notification
New email enquiry? You're alerted the same way as a phone call — colour-coded, urgency-graded, and ready to action.
Web forms
Turn your website into a lead machine
Embed a form, capture the lead, done. No developer, no double entry — every submission lands in the same place as your calls and emails.
Get a free quote
Name
Phone
Job type
Message
James Cooper
AI Summary
Get a free quote
Name
Phone
Job type
Message
James Cooper
AI Summary
Embeddable form
Drop a noema form onto any page of your website in minutes. No developer needed.
Leads straight to your leads page
Submissions appear in your leads page instantly — no import, no copy-paste, no double entry.
Same AI extraction
NewWeb form leads get the same AI processing as calls and emails. Name, job type, urgency — all consistent.
Instant notification
New submission? You'll know before you've closed the tab. Same alert system as calls and emails.
Integrations
Connect the tools you already use
noema plugs into your existing workflow — no double entry, no switching apps.
ServiceM8
noema reads existing job history before calls and creates new SM8 jobs automatically after.
Google Calendar
Let noema check availability and book appointments directly into your calendar during the call.
Simpro
Coming soonJobs created automatically, history read before every call — same seamless flow as ServiceM8.
Tradify
Coming soonNew jobs flow straight into Tradify after every call, no manual entry required.
Jobber
Coming soonFull job creation and history lookup — coming to Jobber users soon.
Zapier
Coming soonConnect noema to hundreds of other tools. Automate anything, your way.